If your order arrives damaged, faulty, or incorrect, please contact our customer support team as soon as possible after delivery.

Once the issue has been verified, you may choose one of the following:

A replacement order will be dispatched at no additional cost, or
A full refund will be issued to your original payment method.

Please provide photographs of the damaged or faulty product to help us process your request promptly.

You may cancel your order at any time before your prescription has been reviewed and approved by one of our prescribing clinicians.

Once the prescribing clinician has approved your prescription and your medication has been prescribed, your order cannot be cancelled or refunded, as prescription medicines cannot legally be returned or resold for safety reasons.

If you no longer wish to continue treatment, you can cancel your subscription at any time through your Account/Dashboard to prevent future orders.

We stand by our commitment to helping you achieve results. If you do not see satisfactory results after 180 days of following your treatment plan, you may be eligible for a full refund under our 180-Day Money-Back Guarantee.

To qualify for the guarantee, you must:

Follow your prescribed treatment as directed.
Upload clear monthly progress photographs to your Account/Dashboard throughout the 180-day treatment period.
Submit your refund request after completing the full 180 days of treatment.

The monthly progress photos are required to verify treatment compliance and assess your eligibility for the guarantee.

We’ll refund what you paid for the products, including standard delivery, using the original payment method within 5-7 days.