We ship with Royal Mail Standard (depends upon the method you choose for delivery).

Heads-up: Your order will be shipped and delivered within the stated timeframe unless we need more information (for example, a follow-up from our Customer Success team). Until then, your order status may show as “pending.”

We currently ship to the United Kingdom and Ireland.

We know returns can happen, and we aim to keep the process simple.

• Must be unopened
• Must be in original packaging
• Must be in resaleable condition

If items don’t meet these conditions, we won’t be able to issue a refund.

To arrange a return, email: info@volumize.co.uk

View our refund policy.

By law, once dispatched from the pharmacy, prescription medicines must be used or destroyed.

For full details, please see our Terms & Conditions.

Volumize Hair Ltd. runs on a subscription model, so your next order is generated automatically.

You can log in anytime to:
• Check your next order date
• Change your plan
• Pause or cancel your subscription

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If you need help with your subscription or anything else, feel free to contact us.

Email: info@volumize.co.uk